Refund policy
Beamo Return and Refund Policy
Effective date: May 4 2026
Thank you for shopping with Beamo. We want you to be satisfied with your purchase. This Return and Refund Policy explains when returns, exchanges, cancellations, and refunds may be available.
Please review this policy before making a purchase. By placing an order with Beamo, you agree to this Return and Refund Policy.
Return window
We have a 30 day return policy.
This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must generally be in the same condition that you received it, unused, with any included tags, accessories, manuals, inserts, and original packaging when reasonably available. You will also need your receipt, order number, or other proof of purchase.
We may deny a return if the item has been used, damaged after delivery, altered, missing parts, missing required components, or returned outside the return window, except where applicable law requires otherwise.
How to start a return
To start a return, contact us at:
You may also be able to request a self service return by signing into your account at:
account.beamostore.com
Please include your order number, the item you want to return, and the reason for the return.
If your return is accepted, we will send you instructions on how and where to send your package. If applicable, we may also provide a return shipping label.
Items sent back to us without first requesting and receiving return approval may not be accepted.
Approved returns should be sent only to the address provided in our return instructions. Unless we provide a different return address, returns should be sent to:
Beamo
501 Union St, STE 545, PMB 875283
Nashville, TN 37219
United States
Return shipping costs
We do not charge a restocking fee for approved returns.
If your return is due to a defective item, damaged item, incorrect item, or another error by Beamo, we will provide a return shipping label at no cost to you.
For other approved returns, including returns for preference, fit, changed mind, or similar reasons, we may provide a return shipping label and deduct the return shipping cost from your refund, unless we tell you otherwise in writing.
Original shipping charges are not refundable unless the return is due to a defective item, damaged item, incorrect item, or another error by Beamo, or unless applicable law requires otherwise.
Damaged, defective, or incorrect items
Please inspect your order when you receive it.
If your item is defective, damaged, missing parts, or if you receive the wrong item, contact us as soon as possible at:
Please include your order number, a description of the issue, and clear photos of the item, packaging, shipping label, and any damage or defect.
We will review the issue and work to make it right. Depending on the situation, we may offer a replacement, repair, refund, store credit, or another appropriate resolution.
Please keep the item and all packaging until we finish reviewing the issue, since we may need them to process a carrier claim or confirm the problem.
Exchanges
The fastest way to get the item you want is to return the item you have and place a separate order for the new item once your return is accepted.
If you received a defective, damaged, or incorrect item, contact us before placing a new order so we can help determine the best resolution.
Nonreturnable items
Certain types of items may not be eligible for return, including:
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Gift cards.
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Final sale items.
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Custom, personalized, or special order products.
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Perishable goods.
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Personal care goods, beauty products, or hygiene related products that have been opened or used.
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Hazardous materials, flammable liquids, gases, or restricted items.
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Items that are used, altered, damaged after delivery, missing required components, or returned outside the return window.
Final sale items and gift cards are not eligible for return unless the item is defective, damaged, incorrect, or return rights are required by applicable law.
Please contact us at beamo@beamostore.com if you have questions about whether a specific item is eligible for return.
Cancellations before shipment
If you need to cancel an order, contact us as soon as possible at:
We cannot guarantee that we will be able to cancel or change an order after it is placed, especially if the order has already been processed, packed, or shipped.
If your order is successfully cancelled before shipment, we will refund the cancelled items to your original payment method.
Delayed or unavailable orders
We make reasonable efforts to ship orders within the timeframe stated at checkout, in your order confirmation, or in our Shipping Policy.
If we cannot ship your order within the promised timeframe, we will handle the delay, cancellation, and refund process in accordance with applicable law.
If an item becomes unavailable after you place an order, we may cancel the affected item or order and issue a refund for the unavailable item.
European Union 14 day cooling off period
If merchandise is shipped to a consumer in the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without giving a justification.
The 14 day period generally begins on the day you or a person designated by you receives the goods.
To exercise this right, you must notify us before the 14 day period expires. You can contact us at:
After notifying us, you must return the item in accordance with the instructions we provide.
You may inspect the item as you would reasonably inspect it in a store. However, you may be responsible for any diminished value caused by handling the item beyond what is necessary to establish its nature, characteristics, and functioning.
This EU cooling off right does not apply to every type of product. Certain products may be excluded under applicable law, including some custom, personalized, sealed hygiene, perishable, or other legally excluded goods.
Nothing in this section limits any mandatory rights you may have under applicable law.
Refunds
We will notify you once we have received and inspected your return.
If your return is approved, we will issue a refund to your original payment method.
Approved refunds are usually processed within 10 business days after we approve the return. Your bank, credit card company, payment provider, or Shopify may need additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at:
Refunds will generally be issued for the purchase price of the returned item, less any applicable return shipping costs, unless the return is due to a defective item, damaged item, incorrect item, another error by Beamo, or applicable law requires otherwise.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, we may issue a gift credit for the value of the approved return.
If the item was not marked as a gift, or if the gift giver had the order shipped to themselves, the refund will generally be issued to the original payment method used for the purchase.
Abuse of return policy
We reserve the right to refuse returns, limit returns, or close accounts if we determine that a customer is abusing this policy, engaging in fraud, returning used or altered items, repeatedly claiming nonreceipt after confirmed delivery, or otherwise violating our Terms of Service.
Nothing in this section limits any rights you may have under applicable law.
Contact us
For return, refund, exchange, cancellation, or order questions, contact us at:
Beamo
Email: beamo@beamostore.com
Address: 501 Union St, STE 545, PMB 875283, Nashville, TN 37219
Phone: +1 615 983 0838