Shipping policy
Beamo Shipping Policy
Effective date: May 4 2026
Thank you for shopping with Beamo. This Shipping Policy explains how we process, ship, deliver, and handle orders placed through our website.
By placing an order with Beamo, you agree to this Shipping Policy, our Terms of Service, Return and Refund Policy, Privacy Policy, and any other policies posted on our website.
Shipping timeline
All items should arrive within 5 calendar days after you place your order.
This 5 day delivery window includes order processing time and carrier transit time. We make reasonable efforts to process and ship orders promptly so that your order arrives within this timeframe.
Delivery times may vary due to carrier delays, weather, holidays, incorrect shipping information, payment issues, inventory issues, high order volume, customs processing, or events outside our reasonable control.
If we become aware that your order will not arrive within the stated timeframe, we will contact you using the email address, phone number, or other contact information provided at checkout.
Order processing
Orders are generally processed after payment has been authorized and the order has passed any applicable fraud, inventory, and address checks.
You will receive an order confirmation after placing your order. You may also receive a shipping confirmation with tracking information once your order has shipped.
An order confirmation does not guarantee that an order has been accepted, fulfilled, or shipped. We reserve the right to cancel or decline an order as described in our Terms of Service.
Shipping destinations
We currently ship to addresses where shipping is made available at checkout.
We may be unable to ship to certain addresses, regions, territories, military addresses, PO boxes, freight forwarders, hotels, temporary addresses, or international destinations.
If we are unable to ship to the address you provide, we may contact you for an updated address or cancel the order and issue any applicable refund.
Shipping charges
Shipping charges, if any, will be shown at checkout before you complete your order.
Shipping charges may vary based on your order, destination, shipping method, carrier rates, promotions, or other factors.
Unless expressly stated otherwise, shipping charges are nonrefundable except where the return or refund is due to a defective item, damaged item, incorrect item, another error by Beamo, or applicable law requires otherwise.
Tracking information
Once your order ships, we may provide tracking information by email, text message, customer account page, or another available method.
Tracking information may take time to update after the carrier receives the package.
If your tracking information shows no movement for an unusual period of time, contact us at:
Please include your order number and tracking number so we can review the issue.
Delivery
Orders are delivered by third party carriers. Delivery dates and times are estimates and may depend on the carrier, destination, weather, holidays, and other factors outside our control.
A package may be marked as delivered before it physically arrives. If tracking shows that your package was delivered but you have not received it, please check your mailbox, porch, building lobby, mailroom, front desk, neighbors, household members, and any secure delivery areas.
If you still cannot locate the package, contact us as soon as possible at:
We will review the issue and determine whether we can assist with a replacement, refund, carrier claim, or other resolution.
Incorrect or incomplete shipping information
You are responsible for providing a complete and accurate shipping address at checkout.
Beamo is not responsible for delays, failed delivery, returned packages, lost packages, or additional charges caused by incorrect, incomplete, outdated, or undeliverable shipping information provided by you.
If you notice an error in your shipping address after placing an order, contact us immediately at:
We cannot guarantee that we will be able to update the address after an order is placed, processed, packed, or shipped.
If an order is returned to us because of an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping charges may apply.
Delayed orders
We make reasonable efforts to ensure that all items arrive within 5 calendar days after you place your order.
If your order is delayed, we may contact you with an updated delivery estimate and available options.
If we cannot ship your order within the promised timeframe, we will handle the delay, cancellation, and refund process in accordance with applicable law.
If your order is delayed because of a carrier issue after shipment, we may work with the carrier to investigate the delay, but we cannot guarantee a specific delivery date once the package is in the carrier’s possession.
Lost packages
If you believe your package is lost, contact us at:
Please include your order number, tracking number, shipping address, and a description of the issue.
We may ask you to confirm delivery details, check with the carrier, or allow time for a carrier investigation.
Depending on the situation, we may offer a replacement, refund, store credit, carrier claim assistance, or another appropriate resolution.
We reserve the right to deny replacement or refund requests if tracking confirms delivery, the shipping address provided was incorrect, or we determine that the claim is fraudulent or abusive, except where applicable law requires otherwise.
Damaged packages
Please inspect your order when it arrives.
If your package or item arrives damaged, contact us as soon as possible at:
Please include your order number, a description of the damage, and clear photos of the item, packaging, shipping label, and any visible damage.
Please keep the item and all packaging until we finish reviewing the issue, since they may be needed for a carrier claim or inspection.
Depending on the situation, we may offer a replacement, refund, store credit, carrier claim assistance, or another appropriate resolution.
Missing or incorrect items
If your order is missing an item or you received the wrong item, contact us as soon as possible at:
Please include your order number, a description of the issue, and photos of the items and packaging you received.
We will review the issue and work to make it right.
Orders marked delivered but not received
If tracking shows that your order was delivered but you did not receive it, contact us at:
Before contacting us, please check:
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Your mailbox or parcel locker.
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Your porch, doorway, garage, lobby, mailroom, front desk, or secure delivery area.
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Other members of your household.
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Neighbors or building staff.
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Any delivery photo or delivery note provided by the carrier.
If the package still cannot be located, we will review the issue and determine whether further action is available.
Order changes and cancellations
If you need to change or cancel an order, contact us as soon as possible at:
We cannot guarantee that we will be able to change or cancel an order after it is placed, especially if it has already been processed, packed, or shipped.
If your order is successfully cancelled before shipment, we will issue any applicable refund to your original payment method.
Split shipments
In some cases, items from the same order may ship separately.
If your order ships in multiple packages, you may receive separate tracking numbers and delivery dates.
You will not be charged extra shipping for split shipments unless this was disclosed at checkout or agreed to by you.
Preorders and backorders
If we offer preorders or backorders, the estimated shipping or delivery timeframe will be provided on the product page, at checkout, or in another notice before purchase.
Preorder and backorder dates are estimates and may change due to inventory, production, supplier, carrier, or other delays.
If a preorder or backordered item is delayed, we will handle the delay, cancellation, and refund process in accordance with applicable law.
International shipping
If international shipping is available at checkout, your order may be subject to customs duties, taxes, import fees, brokerage fees, inspections, restrictions, or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, you are responsible for all customs duties, taxes, import fees, and similar charges.
You are responsible for ensuring that products ordered from Beamo may be lawfully imported into your destination country.
We are not responsible for delays, refusals, seizures, returns, or additional charges caused by customs authorities or import restrictions.
International delivery times may vary and may exceed the standard 5 day delivery window due to customs processing or international carrier delays.
Risk of loss
Once an order is delivered to the shipping address you provided, responsibility for the product generally passes to you, except where applicable law provides otherwise.
If your package is lost, damaged, or marked as delivered but not received, contact us promptly so we can review the issue and determine whether we can assist.
Returns and refunds
Returns, exchanges, refund eligibility, damaged items, defective items, incorrect items, return shipping costs, and refund timing are governed by our Return and Refund Policy.
To start a return or ask a return related question, contact us at:
Force majeure
We are not responsible for shipping or delivery delays caused by events outside our reasonable control, including severe weather, natural disasters, labor disruptions, carrier delays, customs delays, public health emergencies, power outages, system failures, supply chain disruptions, governmental actions, war, terrorism, civil unrest, or other events beyond our control.
Abuse and fraud prevention
We reserve the right to refuse, cancel, delay, investigate, or limit orders where we suspect fraud, abuse, unauthorized resale, incorrect shipping information, payment issues, repeated nonreceipt claims, or violation of our Terms of Service.
Nothing in this section limits any rights you may have under applicable law.
Contact us
For shipping, delivery, tracking, lost package, damaged package, cancellation, or order questions, contact us at:
Beamo
Email: beamo@beamostore.com
Address: 501 Union St, STE 545, PMB 875283, Nashville, TN 37219
Phone: +1 615 983 0838